General Policy
All owners must complete the pet information form prior to entry into Family Pooch. All dogs must undergo a meet and greet/assessment to ensure they are well socialized and not aggressive toward other dogs or people. Family Pooch reserves the right to decline entry at our sole discretion and without limitations.

All dogs must wear ID tags on their collar/harness.

Dogs over 1 year in age must be neutered.

Puppies who have received their final round of vaccinations are welcome to attend daycare.

All dogs accepted must have an up-to-date vaccination certificate including kennel cough, as well as deworming/fleas.

In the unlikely event that your dog requires medical care and you cannot be reached, they will be taken to the closest emergency veterinary clinic if your vet is unavailable. You will be responsible for any vet bills associated with this visit.

Family Pooch will not accept responsibility for the death, injury or illness of your dog. You are strongly advised to insure your pet for all eventualities.

As the dog owner, you are responsible for all costs associated with any injury or harm your dog inflicts on another dog.

Family Pooch reserves the right to refuse or terminate the contract of any dog or owner who displays aggressive, destructive, or unreasonable behavior.

Media Release

Family Pooch owns the sole rights to any media including photographs, videos, live streams, and audio recordings taken by our staff. We reserve the right to distribute and use this material for resale, advertising, marketing, and/or promotional materials without any prior or future written and/or verbal consent.

​Refunds/Cancellations/Payment

All packages are non-refundable and are valid for 1 year.

Rate Adjustments

Family Pooch reserves the right to change conditions or adjust rates without notice, regular clients will be notified via email 30 days prior to adjustment of rates.