Service Policies
BOARDING:
We offer a cozy, kennel-free environment where we make sure your dog will feel comfortable and loved.
POLICIES
1. Health requirements: Your dog must be up-to-date on vaccinations
2. Reservations: Make a reservation a week in advance through our website to secure a spot for your dog at our boarding facility.
3. Cancellations: Same-day cancellations are non-refundable, but you would still be able to use the services on another day. Please contact us for more information regarding this policy.
4. Drop off and pick-up times: Within business hours.
5. Late pick-up: From Monday to Friday, late pickup will be handled the same way as our daycare policies. Sundays, late pickup fee will be $20 per hour.
6. Food and medication: We require that you provide all of your dog’s necessary food and medications, as well as a clearly detailed food and medication schedule. If necessary, you may wish to provide detailed instructions for the best way to give the medications to your dog.
7. Supervision and exercise: Supervision is provided 24 hours a day. In addition, we provide two long walks and two bathroom breaks for your dog during the day.
Please note: Dogs need to be fixed after their first birthday to avoid aggressive behaviours.
DAYCARE:
We offer a safe and stimulating environment for dogs to socialize and play while their owners are away during the day.
POLICIES
1. Health requirements: Your dog must be up-to-date on vaccinations
2. Reservations: Make a reservation a week in advance through our website to secure a spot for your dog at our boarding facility.
3. Cancellations: Same-day cancellations are non-refundable, but you would still be able to use the services on another day. Please contact us for more information regarding this policy.
4. Drop off and pick-up times: Within business hours.
5. Late pick-up: From Monday to Friday, late pickup will be handled the same way as our daycare policies. Sundays, late pickup fee will be $20 per hour.
6. Food and medication: We require that you provide all of your dog’s necessary food and medications, as well as a clearly detailed food and medication schedule. If necessary, you may wish to provide detailed instructions for the best way to give the medications to your dog.
7. Supervision and exercise: Supervision is provided 24 hours a day. In addition, we provide two long walks and two bathroom breaks for your dog during the day.
Please note: Dogs need to be fixed after their first birthday to avoid aggressive behaviours.